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Frequently Asked Questions

Please use the links below to navigate to the information you need. If your question isn't answered in these sections, please don't hesitate to contact us on 01539 539792 or email

General FAQ's

What is the Lead Time for my Order?

The lead time for individual items is noted on the item page. Where multiple items are purchased the order will be despatched in one delivery and the lead time for the whole order will be that of the longest item.

How are delivery costs calculated?

Delivery costs are calculated in two different ways. In the case of items ordered purely from our spares stock it will be calculated on a weight basis and added to your basket where it can be viewed.

If you order from our Full Items area then the delivery cost will be calculated against the total order value as per our standard delivery cost pricing policy.

If you order from both areas of the website the full items calculation will take precedence and the delivery cost will be calculated against the full order value. This provides the most cost effective way of fulfilling your order.

How will my items be delivered?

We provide a delivery service from Monday to Friday (except Bank Holidays). Please make sure the delivery address provided is attended 09:00-17:00. Dependent upon the size of your order we will deliver by parcel carrier, pallet carrier or our own dedicated vehicle. Due to the size and weight of some of our items we must insist that there is assistance at the delivery point for the driver. Our larger items will be delivered on a pallet where we are able to. All deliveries must be signed for and where possible checked for signs of damage.

Customer Services

If you should need to contact us regarding your order, or in the unlikely event there is an issue with the products delivered, then please contact us on 015395 39771 or email:

The department is open from Monday to Friday 08:00-17:00 (except Bank Holidays).

What if I cant identify the product I need or it isnít on the website?

Please take clear digital photos that show the item in close up and also a long shot of the equipment so we can assist in the identification. Email the photographs to aftersales@playdale.co.uk with the title Product Identification Assistance required. Please keep the file size of the photographs as low as possible to allow fast download.

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Aftersales FAQ's

Why have an annual inspection?

The annual inspection is a very important link between you, the users and the safety of your play area. Although you are not breaking any laws by not undertaking inspections, if there is an accident on the site your position could be considerably weakened. In our experience a regular inspection regime can reduce general maintenance costs considerably.

What does an inspection entail?

 The service includes a full non dismantling inspection to the current safety standards, a full written report with risk assessments on any non complying items and on-site minor repairs conducted free of charge.

Are your inspectors RPII accredited?

Yes, our inspectors are fully accredited to the Register of Play Inspectors International and have extensive experience in this field.

How much does an inspection cost?

There are several different inspection packages that we offer so the prices on these vary. A Playdale Plus package offers a discount on multiple annual inspections purchased in one payment. Don’t forget that by having your playground inspected on a regular basis you will also save money on maintenance costs.

How often do I need to inspect my play equipment?

Weekly checks on your play equipment will keep your maintenance costs down and ensure your playground is kept at its best. At a small cost we can offer a training and consultation package where one of our fully qualified RPII inspectors will spend 1-2 hours with you advising on how to conduct regular playground inspections with confidence.

What are the lead times on an inspection?

Lead times for an inspection can vary depending on how busy our inspectors are. In general you can expect to book one of our inspectors to visit you within 1-2 weeks of your order.

What are your lead times on spare parts?

Depending on which spare parts you require we would expect to have them delivered and installed between 2-3 weeks, however this can be variable. Delivery only of parts would tend to be a shorter lead time but again this would depend on whether it was a stock item or if it is being made to order.

How long do you keep spare parts for?

No Playdale manufactured product part, regardless of age will be made obsolete. Non-stock items will be made to order and any part can be fitted by one of our Maintenance Engineers or supplied on a delivery only basis.

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